Store Policy
Welcome to Ameru Coffee!
At Ameru Coffee, we are committed to delivering premium, ethically sourced coffee to every customer. Our store policy outlines our commitment to quality, transparency, and customer satisfaction.
1. Shipping Policy
-
Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
-
Shipping Rates & Delivery: We offer flat-rate shipping, free shipping on orders above $50, and expedited options at checkout. Delivery times depend on your location and chosen shipping method.
-
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email.
2. Returns & Refunds
-
Return Policy: We accept returns on unopened products within 14 days of delivery. To initiate a return, contact our support team at support@ameru.coffee.
-
Refunds: Approved returns will be refunded to your original payment method within 7 business days. Please note that shipping costs are non-refundable.
-
Damaged or Incorrect Orders: If you receive a damaged or incorrect order, please notify us within 48 hours of delivery, including photos of the item and packaging.
3. Payment Methods
We accept all major credit cards, PayPal, and digital wallets. All transactions are securely processed to protect your information.
4. Subscription Service
-
Manage your coffee subscription directly from your account. Pause, skip, or cancel anytime.
-
Subscription discounts apply only to recurring orders.
5. Customer Support
Our team is here to help! Contact us at:
-
Email: support@ameru.coffee
-
Phone: +61(0) 477 444 754
-
Business Hours: Monday - Friday, 9 AM - 5 PM (AEST)
6. Ethical Sourcing & Sustainability
Ameru Coffee proudly partners with small-scale farmers who prioritize sustainability. Each purchase supports fair wages, eco-friendly farming, and high-quality beans.